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Rajhans Tea

Refund & Returns Policy

Last Updated: July 28, 2026

📌 IMPORTANT: Rajhans Tea does not offer monetary refunds. Returns are only applicable in the event of damaged goods received at delivery.

Our Policy at a Glance

Tea is a perishable food product. Once dispatched and delivered, we cannot accept returns for change of mind, taste preference, or any reason other than physical damage to the product or packaging caused during transit.

When Returns Are Accepted

A return request will be considered valid ONLY if:

  • The product packaging is visibly damaged, crushed, or broken upon delivery.
  • The product seal has been broken or tampered with during transit (not by you).
  • The wrong product was delivered against your confirmed order.

Returns are NOT accepted for:

  • Change of mind or taste preference.
  • Products that have been used, opened, or partially consumed.
  • Damage caused by improper storage after delivery.
  • Products without original packaging.
  • Claims raised more than 48 hours after delivery.

How to Raise a Return Request

To raise a valid return request, follow these steps:

  1. Step 1: Email us at rajhanstea@gmail.com within 48 hours of delivery.
  2. Step 2: Use the subject line: 'Return Request – [Your Order ID]'
  3. Step 3: Attach clear photographs showing the damaged product and packaging.
  4. Step 4: Include your full name, registered mobile number, and order ID in the email body.

Our team will review your request within 2–3 business days. If approved, we will arrange a replacement shipment of the same product at no additional cost to you.

📌 We do not issue monetary refunds. All approved claims are resolved through replacement only.

Replacement Process

  • Once your return request is approved, a replacement order will be dispatched within 3–5 business days.
  • You will receive a new tracking link via SMS or email once the replacement is shipped.
  • Rajhans Tea reserves the right to request return of the damaged product before dispatching a replacement.

Order Cancellations

  • Cancellations are accepted only before the order is dispatched from our facility.
  • To cancel, email rajhanstea@gmail.com immediately with your order ID.
  • If the order has already been dispatched, cancellation is not possible.
  • In the rare case of a pre-dispatch cancellation on a prepaid order, a full refund will be processed to your original payment method within 7–10 business days.

Contact for Return Queries

For all return, replacement, or damage-related queries:

📧 Email: rajhanstea@gmail.com
🕐 Response Time: Within 48–72 business hours